General terms of delivery Dekker Zevenhuizen B.V.

  1. Agreements
  2. Delivery
  3. Prices
  4. Money-back-guarantee/cooling-off period general
  5. Data management
  6. Warranty General
  7. Privacy and Secure shopping
  8. Agreement
  9. Images and specifications
  10. Force Majeure
  11. Applicable law/competent court


  1. Agreements

1.1 These general terms and conditions apply to all offers in the online shop of Dekker Zevenhuizen B.V.

1.2 By placing an order, you agree with the delivery and payment terms. Dekker Zevenhuizen B.V. reserves the right to change its delivery and/or payment terms after the expiry of the term.

1.3 Dekker Zevenhuizen B.V. guarantees that the delivered product is in accordance with the agreement and meets the specifications listed in the offer.


  1. Delivery

2.1 Our products are delivered throughout the Netherlands. In the unlikely event that a product cannot be delivered, we will contact you.

2.2 The delivery time is generally 5 working days from the day we receive the payment, but may vary per product. Dekker Zevenhuizen B.V. will indicate the delivery time if it differs from the norm. In case the agreed delivery time is exceeded by more than 14 days and is caused by third parties, the buyer is entitled to terminate the agreement and any payments made will be refunded to the buyer within 14 days.

2.3 All terms mentioned on the internet site are indicative. No rights can therefore be derived from the duration stated.


  1. Prices

3.1 Prices will not be increased within the term of the offer, unless legislative measures make this necessary or if the manufacturer makes interim price increases.

3.2 Although we try to ensure that all prices on the website are accurate, misprints and typesetting errors may occur. We do not assume any liability for the consequences of misprints and typesetting errors.

3.3 All prices on the website include 21% VAT. Postage charges, freight charges, waste disposal fees and other additional costs are always specified when you place your order. Your invoice will always state the correct final amount.


  1. Money-back-guarantee/cooling-off period general

European law stipulates a 14 day return policy for certain types of purchases. After the expiry of that period, the purchase agreement is final. We have clear rules for the cooling-off period and the right to return your purchase. This concerns the condition of the item; the original packaging must be in very good condition for the return shipment, and the charging of the costs incurred, including postage/freight charges and administrative and distribution costs. Completely separate from this is your entitlement to warranty; see section 6.

4.1 To be eligible for return, the delivered items must be returned to our PO Box address as soon as possible, but no later than 14 days after delivery. We will issue a refund within 14 days, subject to the restrictions and deductions listed under 4, 4.2 and 4.3.

4.2 Customers are not entitled to a refund if the product has been used and/or is damaged or the order has been opened and/or is not returned in its original packaging.

4.3 All costs made by us will be deducted from the refund.



  1. Data management

5.1 If you place an order with Dekker Zevenhuizen B.V., your data will be entered into the customer database of Dekker Zevenhuizen B.V. Dekker Zevenhuizen B.V. complies with the General Data Protection Regulation and will not provide your data to third parties.

5.2 Dekker Zevenhuizen B.V. respects the privacy of users of the internet site and ensures that your personal information is treated confidentially.

5.3 In some cases, Dekker Zevenhuizen B.V. uses a mailing list. Each mailing contains instructions on how to remove yourself from this list.


  1. Warranty General

6.1 Dekker Zevenhuizen B.V. guarantees that the products it supplies meet the requirements of usability, reliability and durability as defined by the parties in the purchase agreement, and is therefore responsible for the manufacturer’s warranty of the product supplied to you.

6.2 Warranty claims will be voided if repair or other work has been carried out on the product by parties other than the service/repair services designated by the manufacturer. The warranty will also be voided if goods have been used or handled incorrectly. Any damage to goods caused by incompetent/negligent handling, will not be compensated by Dekker Zevenhuizen BV.

6.3 For the specific warranty conditions, please see the section "Warranty". Here you will find the terms of warranty for each brand.


  1. Privacy and Secure shopping

7.1 To protect your data, we use a privacy code. Your data will not be sold or transferred to third parties and will only be used to supply the ordered goods. If you give us permission, we can keep you informed about new offers. If you no longer wish this, you can notify us via the contact form.

7.2 If you purchase through Dekker Zevenhuizen B.V., you buy in a safe and secure way. Maybe it feels different than you are used to. But we ensure absolute privacy. You can print out an order confirmation with the invoice details and all agreements made, and you will receive a digital order confirmation with all invoice details and the total invoice amount. We won't deliver until we have received your payment. Your proof of payment is solid and in case of a dispute we need proof that we delivered to you.


  1. Agreement

8.1 As soon as an order has been confirmed by Dekker Zevenhuizen B.V. and Dekker Zevenhuizen B.V. has verified that the order is possible, an agreement between Dekker Zevenhuizen B.V. and the customer is established.

8.2 Dekker Zevenhuizen B.V. reserves the right, without having to state any reasons, to not accept orders or assignments or to accept them only on the condition that they will be shipped after advance payment.

8.3 Ownership of delivered products is transferred only after the customer has fulfilled his payment obligation, pursuant to the concluded agreement(s).


  1. Images and specifications

9.1 All images, photos, drawings etc. and (technical) specifications, including information on weight, dimensions, colours etc. on the internet sites of Dekker Zevenhuizen B.V. are indicative approximations only and shall constitute no grounds for compensation or termination of the agreement.


  1. Force Majeure

10.1 If and to the extent that Dekker Zevenhuizen B.V. cannot meet its commitments due to force majeure, Dekker Zevenhuizen B.V. will not be liable.

10.2 Force Majeure includes any external cause, as well as any circumstance, which cannot reasonably be the responsibility of Dekker Zevenhuizen B.V. Delays at or poor performance of our suppliers, transport difficulties, strikes, government measures, delays in the supply, negligence on the part of suppliers and/or manufacturers of Dekker Zevenhuizen B.V. as well as by independent assistants, sickness of staff, defects in appliances or transport equipment are explicitly considered force majeure.                      10.3 In the event of Force Majeure, Dekker Zevenhuizen B.V. reserves the right to suspend its obligations and is also entitled to terminate the agreement partially or wholly, or to require that the content of the agreement is changed in such a way that the execution remains possible. Dekker Zevenhuizen B.V. is in no way obliged to pay any fines or damages.


  1. Applicable law/competent court

11.1 All agreements are governed by Dutch law.

11.2 Disputes arising from an agreement between Dekker Zevenhuizen B.V. and Purchaser, which cannot be resolved by mutual agreement, will be submitted to the competent court within the district of Den Bosch, unless Dekker Zevenhuizen B.V. prefers to submit the dispute to the competent court of the domicile of the purchaser, and with the exception of those disputes that fall under the jurisdiction of the subdistrict court.